Warranty Policy

At Ard Al Zaeem Computer Trading L.L.C, we are committed to ensuring that you are satisfied with your purchase. Should you encounter any issues with your product, we offer a Standard Warranty that covers most items for a period of 1 to 3 years, as specified in the product description. In most cases, the warranty is provided by the official manufacturer and its authorized service centers. This guarantees that your product is managed by trained professionals and with the utmost care.

Warranty Coverage:

  • The warranty period ranges from 1 to 3 years, depending on the product, as mentioned in the product description.
  • The warranty is typically provided by the official manufacturer and its service centers within the Middle East.

Warranty Claims:

  • If you encounter any issues with your product, you can approach the respective brand’s service center in the Middle East directly for assistance.
  • Alternatively, you can return the item to the Ard Al Zaeem Computer Trading office, and we will facilitate the warranty claim process on your behalf.

Pickup Service:

  • For your convenience, we offer a pickup service for warranty claims at a nominal rate. Please contact our customer service team to arrange for a pickup.

Exclusions:

  • The warranty does not cover damage caused by misuse, accidental damage, or unauthorized repairs.
  • Consumable parts such as batteries, cables, and other accessories may not be covered under the standard warranty.

Process:

  1. Contact Us: If you experience any issues with your product, please contact our customer service team with your order details and a description of the problem.
  2. Assessment: Our team will assess the issue and provide guidance on the next steps, whether it involves contacting the manufacturer’s service center or returning the item to our office.
  3. Resolution: We will work with the manufacturer’s service center to resolve the issue as quickly as possible. If the item needs to be returned to us, we will handle the warranty claim process on your behalf.

We aim to ensure that your warranty claim is handled efficiently and that you are back up and running with minimal disruption. Should you have any questions about our warranty policy or need assistance, please do not hesitate to contact our customer service team.

Thank you for choosing Ard Al Zaeem Computer Trading L.L.C. We appreciate your business and are here to support you.

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